Responsible Gambling at Yukon Gold

Responsible Gambling at Yukon Gold

Pokies and casino games are entertainment, not a way to make money. We build our Australia page around that idea, and we give every player tools to keep play within limits that suit their own life, budget and time. This page explains what those tools do and how to use them.

Gambling should never affect your rent, your relationships, your work or your mental health. If it starts to, support is available, and asking for it is a sign of strength, not failure. Everything below is written for adults aged 18 and over only.

What safer-gambling tools are for

The tools on this page exist to put you back in control of your own account. Instead of relying on willpower alone, you set hard boundaries in advance, before a session starts, while you're thinking clearly.

Each tool handles a different risk. Some manage money, some manage time, and some remove access altogether for a period you choose. Used together, they give you a practical way to enjoy pokies and table games without them taking over.

• Deposit limits control how much money enters your account over a set period.
• Loss limits control how much you can lose, regardless of how much you deposit.
• Time-based reality checks keep you aware of how long you've been playing.
• Self-exclusion removes your ability to play for a period you set yourself.

Safer-gambling tools explained

The table below sets out the main tools, what each one actually does, and how you switch it on. Use whichever combination matches how you want to play.

Why limits work better than good intentions

A limit set in advance can't be argued with in the moment. Once it's reached, the system stops you, not your own judgement under pressure. That's the whole point of these tools.

Self-exclusion and how it works

Self-exclusion is the strongest tool available. When you activate it, your account is locked for the period you choose, and you won't be able to log in, deposit or play until that period ends.

It's designed for situations where a limit isn't enough and you need a complete break. There's no penalty for requesting it, and you don't need to explain your reasons to anyone.

What happens once you self-exclude

• Your account is suspended for the length of time you select.
• You won't receive marketing emails or promotional offers during the exclusion period.
• Any funds already in your account remain yours and can be withdrawn.
• Access is not restored early, so choose a period you genuinely want.

If you feel you need a break but aren't sure self-exclusion is right for you yet, a time-out or a tighter deposit and loss limit can be a useful first step.

Setting a limit: step by step

Setting a deposit or loss limit takes a few minutes. Here's how to do it:

1. Log in to your Yukon Gold account.
2. Go to your account settings and find the responsible gambling or limits section.
3. Choose the type of limit you want: deposit, loss, or time-based.
4. Select the period it applies to, such as daily, weekly or monthly.
5. Enter the amount or time you're comfortable with.
6. Confirm the limit and check it has been applied to your account.
7. Contact support if you want to lower a limit immediately, or wait out the cooling-off period if you want to raise one.

Lowering a limit takes effect straight away. Raising a limit is deliberately slower, giving you time to reconsider before it comes into force.

Recognising the warning signs

Problem gambling can develop gradually, and it isn't always obvious from the inside. Being honest with yourself about these signs is the first step toward staying in control.

Behavioural signs to watch for

• Spending more time or money on pokies than you planned to.
• Chasing losses by depositing again to try to win back what you lost.
• Using money set aside for bills, rent or essentials to keep playing.
• Lying to family or friends about how much time or money you spend gambling.
• Feeling restless, anxious or irritable when you try to cut down or stop.
• Gambling to escape stress, boredom or low mood rather than for entertainment.

What to do if you notice these signs

If any of this sounds familiar, set a deposit or loss limit today, or self-exclude while you think things through. Then reach out to one of the support services below.

Where to get help locally

Support is free, confidential and available to anyone in Australia, whether or not you've played with us. You don't need to be in crisis to call.

You can also set your own in-account limits or self-exclude directly with us at any time, using the steps above, without needing to go through a third party first.

Talking to someone you trust

Alongside professional support, telling a partner, family member or friend what's going on can lighten the load. You don't have to manage this alone, and most people respond with support, not judgement.

Frequently asked questions

How do I set a deposit limit on my Yukon Gold account?

Log in, open your account settings, find the responsible gambling section and choose deposit limit. Select daily, weekly or monthly, enter your amount and confirm. It applies immediately, protecting your balance from the next deposit onward.

Can I reverse self-exclusion early if I change my mind?

No. Self-exclusion runs for the full period you select when you activate it. This is intentional, so choose a period you're genuinely comfortable committing to before confirming the request through your account or support.

What happens to my account balance during self-exclusion?

Your funds remain yours. Any money already in your account at the time of self-exclusion can still be withdrawn following standard verification, even though you can't log in to deposit or play.

Is Gambling Help Online only for people with a serious problem?

No. Gambling Help Online, on 1800 858 858, is for anyone with questions or concerns about their own or someone else's gambling, at any stage, available 24/7 and completely confidential.

Can I lower a loss limit immediately if I'm worried about my spending?

Yes. Reducing a deposit or loss limit takes effect straight away once confirmed in your account settings. Increasing a limit is deliberately delayed, giving you a cooling-off period before the higher limit applies.

Do responsible gambling tools cost anything to use?

No. Deposit limits, loss limits, reality checks and self-exclusion are free features built into your account. You can adjust or activate them at any time from your account settings at no cost.

18+ only. Gambling can be addictive, so play within your means. For free, confidential support, contact Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au.